Here’s the real scoop on engaging…
Everyone keeps telling you to ‘engage’ together with your online community, but how does one know if you’re doing it right?
Let’s start by defining what is meant by the community. It’s an interactive online hub where customers, fans, partners, employees, and/or members can communicate and share. It may even be tied to content and interaction from social media accounts.
Here are 10 belongings you could be doing wrong, and the way to form a fast course correction.
1. You’re Ignoring Them
Building a community seems like an enormous task, and you don’t have many resources. You’ve just decided to ignore them. That’s an error, because consistent with SAP-commissioned Forrester Research, “Communities play a key part in providing content and instilling confidence in buyers.”
Course Correction: Do a fast survey of your customers and determine where they spend their time online. Set up an outpost on their favorite social space and become a valuable participant.
2. You’re Talking “At” Them too Much
You’ve wrapped your arms around your community, perhaps found out a Facebook page for your business, but you’re posting 10 times each day. All of your posts are blatant promotions for your business. Nobody’s got time for that.
Course Correction: Mix in some external content, comments on others’ posts, and confirm you’re not posting too often for the social network you’re in.
3. You’re Interrupting Them
Someone once told you it had been an honest idea to talk with people on Twitter. So you’ve been injecting yourself into hashtags, direct messaging strangers, and trying to tap into news moments (AKA “newsjacking”).
Course Correction: It’s still an honest idea to start out a conversation on Twitter et al. , just don’t barge into others’ conversations unless you’re invited. Don’t be creepy, be relevant, and helpful. And be very careful of tagging into breaking news stories. It can easily go wrong.
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