Here’s the real scoop on engaging… Everyone keeps telling you to ‘engage’ together with your online community, but how does one know if you’re doing it right? Let’s start by defining what is meant by the community. It’s an interactive online hub where customers, fans, partners, employees, and/or members can communicate and share. It may even be tied to content and interaction from social media accounts. Here are 10 belongings you could be doing wrong, and the way to form a fast course correction. 1. You’re Ignoring Them Building a community seems like an enormous task, and you don’t have many resources. You’ve just decided to ignore them. That’s an error, because consistent with SAP-commissioned Forrester Research, “Communities play a key part in providing content and instilling confidence in buyers.” Course Correction: Do a fast survey of your customers and determine where they spend their time online. Set up an outpost on their favorite social space and become a valuable participa...
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